Attachments

Genie allows you to link files stored on your computer’s hard drive, to a patient record. These files can be of any type including scanned images, digital photographs, movies, text documents, etc.

The attached files remain on the computer’s hard drive. They are not imported into or stored within Genie’s data file, as this could quickly bloat the data file to a huge size. Instead, Genie simply stores the pathway to the file, so that it can find it again.

If you are running Genie on a network, then Genie will actually copy the file to a folder on the server, thereby making it available to everyone on the network.

Important Points

1. On Windows, there cannot be any spaces in the pathway to the TempImages folder created in the Genie folder on the client machine. This means that the Genie folder should be situated at the root of your hard drive. If it is in the Program Files folder you will not be able to open any stored files.

On Windows clients: C:\Genie\TempImages\

2. When you attach a file to a patient, a copy is made on the server. Genie does NOT delete the original file. If you are using Genie on a single machine you will now have 2 copies of the file on the one machine. If hard disk space is a concern, you should delete the originals manually.

3. If you have a mixed network of Macintosh and Windows machines, any file created on a Macintosh must be assigned a 4 character suffix consisting of a point plus 3 letters, such as “.jpg”,“.pdf”,“.gif”,“.bmp”,".doc”. If you don’t do this, then these files will not be able to be opened on a Windows client.

4. When you delete a file from the list, Genie deletes both the reference to that file AND the actual file on the server.

5. When a document is opened on a client machine, remember that this is actually a copy of the original on the server, and any changes you make to it are not automatically saved in the original. For example, if you open a digital photo in Photoshop, make changes to the picture, and then save the changes, those changes have only been made to the file which was copied to the TempImages folder on the client.

To save the changes to the original, click on the Save Back to Server button to add the copy in the TempImages folder, overwriting the original on the server. (ImagePro will allow you to make changes to the Original document. (See ImagePro for more details)).

6. Error 43 -File not found.

If you get this message when attempting to open an attachment, it means that the server has been unable to find the file at the expected pathway. There could be 2 reasons for this:

a. The file has actually been deleted from the patient’s folder on the server, or

b. The pathway stored in your Practice Preferences is incorrect.

7. Attachments are not handled by Offsite Logging.