Deleting/Undeleting Appointments

Deleting Appointments

Highlight the appointment or appointments to delete and then either click on the Delete button, or hit the Delete key on your keyboard or use the keyboard shortcut Ctrl+D.

If the appointment is linked to a patient, you will be asked to confirm the deletion from the appointment book or mark the appointment as 'Did Not Arrive' or 'Cancelled by Patient'. Ticking either of these options will allow you to create a consultation note in the patients clinical record and/or insert a patient memo for future reference. These Did Not Arrive and Cancelled by Patient options will not delete the patients appointment, so a further deletion using 'Just Delete it' is necessary, if required. If, however, you tick 'Just Delete it' and 'Make a consultation note' this will delete the appointment from the appointment book as well as make a consultation note in the patients clinical file.

Ticking 'Keep Type' allows you to delete the appointment without deleting the appointment Type.

Note: Non-patient appointments are deleted immediately.

If a procedure is linked to the appointment, then you will be given a choice of deleting the procedure altogether, or keeping a record of it in the patients clinical file. If you Keep the procedure a further prompt will ask if you would like the procedure to be marked as pending or finalised.

If the patient has an appointment with another practitioner/s in the practice it will also prompt as to whether you would like to delete these also.

When deleting multiple patients from within the appointment book, it will confirm if you wish to delete the selected appointments and bring up the window asking you what you would like to do with these appointments.

Note: On both Macintosh and Windows machines, the Backspace key does not actually delete the appointment. It will delete the contents of the cell, but the appointment will reappear at the next screen refresh.

Undeleting Appointments

Deleted patient appointments are held in the system for 14 days and can be “undeleted ” by selecting Appts > Deleted Appointments.

This will open up a window which will display all the appointments which have been deleted in the last fourteen days, as well as displaying not only the name of the User who deleted this appointment, but also the time that the appointment was deleted, and how the appointment was deleted.

Select the appointment/s you wish to restore, by ticking the box and then click Restore x selected appointment/s. This will re-insert the appointment/s back into their original time slot.

Note: If there is already another appointment in this time slot, the appointments will be double booked.