Error 9913 SOAP Server not Reachable

This error can occur if you use Microsoft's ISA Server product to filter internet traffic to and from your clients.

Genie uses two ports to perform the software updates: 8080 for HTTP and 21443 for HTTPS (SSL). By default, ISA Server only allows SSL traffic over port 443, so when Genie tries to connect with port 21443, the ISA Server blocks it and the "9913 SOAP Server not Reachable" error message is returned.

Important Note: The following workaround applies to ISA Server 2004. It may work with other versions of ISA Server but it has not been tested with them. Regardless of which ISA Server version you use, always backup your ISA configuration before changing it. Use at your own risk. If you are not comfortable with editing the ISA Server configuration, you should get your IT provider to perform the change for you. The Genie Support desk staff have no experience with the ISA Server product and will not be able to talk you through applying the change to it.

The easiest way to configure ISA Server to allow SSL requests on port 21443 is to download Steven Soekrasno's ISA Server 2004 Tunnel Port Editor, either from here:

http://www.isatools.org/tools/ISAtrpe.zip

or from here:

http://www.geniesolutions.com.au/downloads/win/ISAtrpe.zip

1.	Unzip and install the software on the ISA Server computer.

2.	Run the program by double-clicking the ISAtpre shortcut which will have been created on your desktop by the Setup process.

3.	When the editor window opens, enter 21443 into the LowPort and HighPort fields, and enter GenieSSL into the TunnelPortName field as shown here:

Error 9913

4.	Click Add Tunnel Range and then click Refresh to see the new GenieSSL entry in the list.

5.	Click Close to exit the program.

Note: You may need to allow a few minutes for the change to be realised in the ISA Server.

More information on this process is discussed here:

http://www.isaserver.org/articles/2004tunnelportrange.html