Pathology/Radiology Recalls (Investigation Action List)

The Investigation Action List allows the receptionist or practice nurse to deal with each result as requested by the reviewing Doctor.

This would normally be done once or twice per day. As each result is dealt with it is removed from the list.

As new results are reviewed by the doctor, they are added to the list, so this list is constantly "rolling over" each day.

To open the Investigation Action List select Open > Investigations Action List.

The Action List will open as shown below.

The Action to be taken is noted in the Action column. If the action to be taken is marked as "Recall", then it will be marked in red. All other actions are marked in green, or in black if "No Action" is required.

In the above example, the patient is to be recalled. The home phone number is listed, so you would normally call the patient and make an appointment for them. You can open the patients demographics using the icon if you need any other information/phone numbers.

Genie can check to see if the patient already has an appointment booked, by clicking on the Check Appts button.

If no appointments are found you can click the Appointment Book button to open the Appointment book.

Once you have made the appointment, click on the Remove From List button, to open the window below.

Before you can click OK you must have entered at least your initials.

The information entered into this window is saved with the result, so that you can look back at a later date and see who spoke with the patient and what was done.

Select the Patient has been notified of result checkbox if you have actually spoken with the patient.

Because this is a recall, you will probably want to select the Flag Patient's Record checkbox if the reviewing doctor has not already done so. Enter the date after which you want Genie to warn you if the patient's record remains flagged.

In the Message Given or Action Taken field enter what you have either done or told the patient.

Click OK to remove this result from the list.

Note: You can select multiple results at once by highlighting them with SHIFT-click, or simply selecting all results. You can then move through the above window quickly without having to click on the 'Remove From List button', or enter your initials for each result.

Instead of, or as well as, phoning the patient, you can also use the Merged Letter Template button to send one or many of the patients in the list a letter or email.

You can view the actual result by double-clicking on it in the list, assuming you have clinical privileges in your User Preferences Security tab.