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Printing Problems are probably the most common problem encountered by anybody using a computer. There are literally dozens of things that can go wrong ranging from the simple i.e. the printer isn’t switched on to the complex eg a corrupted printer driver.
Before calling the Genie support line you should perform a few simple diagnostic steps to at least exclude some common problems.
| 1. | Switch the printer off and on again. If there is a blockage in the queue this may clear it. |
| 2. | Check the Printer Queue to see if there is a blockage that has stopped printing. |
| • | On Macintosh, open the Print Center utility at /Applications/Utilities/Printer Setup Utility/. In fact, it’s a good idea to create a shortcut to the Print Center in your Dock. |
| • | On Windows, select and open the relevant Printer. |
| 3. | Check the cabling! Unplug and re-insert the cable at either end. |
| 4. | Reselect the printer in Genie’s Printer Preferences. |
| 5. | Try printing from another application. If you can’t then the problem is with your printer. If you can, then the problem is probably with Genie. |
| 6. | Try printing from another computer on the network. |
If you still haven’t found the cause, call our support line. But performing these few simple steps first, can turn a prolonged consultation with our Help Desk into a short one!
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