Cancellation List

The cancellation list allows you to place patients on a list who request an appointment with a specific doctor, but are unable to get an appointment straight away.

To place patient's on the cancellation list, you need to firstly set this up in your appointment preferences, Appts > Preferences. Make sure that you have Check for Cancellations when Deleting ticked.

To Use Waiting for Cancellation

1. When a patient phones for an appointment, and can't get one on the required day, book them in for a future appointment.

2. Make this patient's appointment Status 'waiting for cancellation'

3. The next time you delete a patient appointment you will be provided with the following prompt:

4. Select the patient from the above list that you wish to book into the freed appointment, and click Insert.

5. This will insert the selected patient into the nominated appointment slot.

You can keep their future appointment also by ticking Keep This Appointment Also.

To view the cancellation list at any time go to Appts > Waiting for Cancellation.