Email Reminders

You will need to set up your Genie Email Module if you want to send email reminders or SMS reminders via a third party carrier.

If you wish to send Email Reminders to patients go to Appts > Email Reminders to open the following window:

This window will only mark those patients with an email address in their demographics, and who haven’t already received an SMS reminder. The reason for this is that, if you send both an email and SMS reminder, then the patient may choose to reply to the email, and ignore the SMS, in which case you will lose the automated benefit of an SMS Reply.

For this reason also, it is important that you send any SMS reminders before sending email reminders, because Genie can tell if an SMS reminder has been sent, but is unable to tell if an email reminder has been sent.

Even if you aren’t using SMS Reminders, you can still use the Confirmed column in the appointments book. You can type directly into it, or right-click and select Mark as Confirmed.