Error - 10030/10001

Error 10030 or 10001 usually indicate a timeout between the Genie Client and the Genie Server.

You can increase the Client-Server timeout connection on the Genie Server by:

1). Go to Edit > Preferences (Windows Server) or Genie Server > Preferences (Macintosh Server).

2). Select Client-Server from the left hand menu.

3). Drag the Client-Server Connections Timeout slider bar to halfway between the 5min and 15min mark.

Note: leaving a menu open or holding down the mouse button too long when scrolling can cause timeouts. While these activities are occurring, the Genie Client and Server are unable to communicate with each other.