Macintosh

Discover Your IP Address

The following procedure will help you discover the IP address of the computer on which you are working. The IP address is a way of addressing a computer on a network. Each computer should have a unique IP address within your network.

Ping Test the Network

The following procedure will test at a very basic level whether one computer can connect to another computer on the network. This is best used between a client and a server to determine whether there is a problem with the underlying network.

2. Double Click on Network Utility

3. Click on the Ping tab

4. Under the title "Please enter the network address to ping" enter the IP address of the computer with which you are testing the connection and click the Ping button.

5. If the connection works it will have lines on the screen saying "64 bytes from <IP address> ...

6. If the ping fails it will display lines saying "Host is down", this means the two computers can not connect to one another or you have entered the wrong IP address.

7. If it displays a combination of the two, with some lines saying "Host is down" and some lines saying "64 bytes from", there is a significant network problem.

Check the Server is Available

This process checks whether the Server is waiting for connections on the standard port (usually 19813 for Genie).

1. Click on Finder and navigate to /Applications/Utilities/Network Utility, as shown:

2. Double click on Network Utility.

3. Click on the Port Scan tab.

4. Enter the IP Address of your Genie Server.  If you do not know the IP Address of your Server, refer to Discover Your IP Address.

Tick the box Only test ports between and enter 19810 in the first box and 19820 in the second box.

Click on the Scan button.

A result similar to the one above indicates that the Genie Server application is running on the Server and is ready to accept incoming connections from Genie clients.

If your result returns as below:

Port Scan has started ...

Port Scanning host: 192.168.0.13

Port Scan has completed ...

This indicates that there are no open ports in this specified range. Re-check the following: