Receipting Claim Payments

Once payment and exception reports have been received for a claim and all exceptions have been dealt with, the payment for the claim is ready to be receipted and the claim will move to the Ready to Receipt list.

Select Ready to Receipt from the Show drop-down list on the Claim Control window to list all claims for which payment reports have been received and which have no outstanding exceptions. Select the claim for which to receipt payment by clicking once on it in the list. Note that payments must be receipted one claim at a time.

Click on the Receipt button. If this button is greyed out, it means that the claim has outstanding exceptions (check the Exceptions column in the list to make sure it is 0).

This will bring up the Genie receipting window from the which the receipt can be created as per normal. Make sure that the amount you are receipting matches the amount that was actually paid by Medicare.

Once a claim has been fully receipted it is automatically finalised. Finalised claims can be viewed by selecting Finalised from the Show drop-down list.

If, for some reason HIC has part-paid or completely paid you for a batch manually, ie. sent you a paper statement of payment rather than an online report, these can still be receipted by clicking the Receipt button. You will get an alert to the effect that there has not yet been a payment report received or that the claimed amount does not match the paid amount as there may still be outstanding exceptions. Select OK when asked if you still wish to receipt and proceed to the receipt window where you can receipt the claim as appropriate.