Creating a New Transmission

To create a new HIC Online transmission, click the New Transmission button at the top left-hand corner of the Claims Control Window.

If the Use Bulk Bill or Use DVA checkboxes have been ticked on the Practice Preferences screen, the New HIC Online Transmission window will open, otherwise the New MedClaims Transmission window will open.

Tip: To force the New Medclaims Transmission window to open, hold down the ALT key while clicking the New Transmission button.

Separate claims must be created for each provider. The Provider is chosen using the Provider drop down list at the top of the window.

Note: If the chosen Provider uses an iKey to sign claims, the correct iKey must be used. If the wrong iKey is used, the transmission creation will fail.

If a provider has more than one provider number, a separate claim must be created for each different provider number. The Provider number is chosen using the Provider No drop down list at the top of the window. Provider numbers are listed only for the items available to be transmitted for the selected provider, i.e.if there are no items to be transmitted for a particular provider number, that number will not be displayed in the list. If only one provider number is available, the drop down list will be greyed out and unable to be changed. The Sites of Service corresponding to the selected provider number will be listed in blue text under the Provider No drop down list.

Medicare or DVA services are specified using the Medicare/DVA radio buttons.

Claims are also required to be separated by Inpatient and Outpatient services and Pathology or Other Services. Services for Inpatients or Outpatients are specified using the Outpatients/Inpatients radio buttons and Pathology items are specified using the Pathology radio button.

Note: Any claims that include an assistant's fee will need to be submitted as a manual batch. Please see Manual Batching for more information.

To remove a sale/s from the displayed list, highlight and click either the Remove Highlighted or Keep Highlighted button as appropriate. The sale/s removed will then be included in the next new claim.
 

When satisfied with the list of sales to be included in the claim, click the Create Transmission button. The first time you use HIC Online, you will be prompted for your Healthcare Certificate Location passphrase. After a successful transmission it will be recorded in the database and you will not be prompted for it again.

Enter your location passphrase and click OK or press Enter to continue.

If the chosen provider uses an iKey to sign their claims, the first time in the session, or if the iKey has been swapped, you will be prompted for the Healthcare Individual passphrase associated with the iKey currently inserted in the computer:

After a short delay (approx. 5 -10 seconds) you will be returned to the New HIC Online Transmission window and the message to be transmitted will be displayed in the Message window. If an iKey was used to sign the claim, the message will appear encrypted.

The Transmit button is now enabled at the bottom of the window. Clicking this button will send this message to the HIC for processing and return you to the Claims Control window.