Invoicing

The invoicing process for Bulk Bill and DVA patients when using HIC online is much the same as when not using HIC Online. The only difference is the availability of several extra checkboxes and radio buttons on the Add Item to Invoice window.

The checkboxes allow standard over-ride flags to be sent as part of the claim. Only the checkboxes applicable to the current billing scenario will be visible, e.g.if the item number used is for a diagnostic imaging service, the Self Deemed checkbox will be visible, otherwise it will not.

If the provider is marked as a specialist in their User Preferences and the patient does not have a valid referral, extra radio buttons will be displayed.

These radio buttons are used to provide a reason for treating the patient without a valid referral.

Should you need to add any additional information in order to get the claim successfully processed, any text entered in the Notes field will automatically be sent through with the claim to the HIC. Note that if there is any text sent through, the claim will not be automatically processed. It will be referred to an operator for manual intervention.

After the invoice has been created, the settings made to these over-ride flags can be altered in the Edit Sale window. This window is accessible by double-clicking in a Sale (service) in most places they are displayed, e.g. Account History, Receipt window, Claim contents, etc.