Online Patient Verification

Online Patient Verification provides the facility to verify, prior to claim submission, the patient’s eligibility for claiming Medicare benefits, and verify that the patient is known to the Health Fund and holds a “hospital” level of cover.

There are three types of Online Patient Verification available:

1. A Medicare check

2. A Health Fund Check

3. Both a Medicare and Health Fund check

If the patient’s identity is able to be established from the details transmitted, any discrepancies in the patient’s first name, card number, or Individual Reference number are highlighted, with the ability to update the details in Genie if necessary.

Enabling

Before you can use Online Patient Verification you must enable it in your Practice Preferences. Choose File > Practice Preferences and double-click on your Practice name in the list to open it. Go to the Miscellaneous tab and ensure that Use Online Verification is ticked in the HIC Online area.

An Internet connection must be established in order to perform Online Patient Verification.