Using Online Verification

To check a patient’s eligibility for Medicare open the patient’s demographic window (Pencil button) and click the Verify Online button at the bottom of the window.

The following window will appearing, prompting you to choose the details to be checked.

The following window will be displayed while the request is processed by the HIC:

Medicare Verification

The request will return with one of the following responses:

1. The patient is eligible for Medicare.

2. A message indicating that one or more of the patient’s Medicare number, Individual Reference number, or First Name do not match the values held by Medicare. In this case the value(s) held by Medicare are displayed in the message.

After clicking OK, you will be prompted to update the values held by Genie with those returned from Medicare.

If the patient’s first name is being updated, a prompt as to whether the value currently held in the First Name field in Genie should be moved to the Known As name in Genie.

3. A message indicating that the patient could not be identified on the Medicare system from the details provided in Genie.

4. Some other error message. In this case the action taken will depend on the error message returned.

Health Fund Verification

Where you have requested both a Medicare and Health Fund check, the Medicare check must be successful in order to progress to the Health Fund check. If you do not have the patient's Medicare details, you can still perform a Health Fund verification on its own by deselecting the Medicare option.