Unable to make FTP Connection

This message means that Genie is unable to make an FTP Connection with the server. Click the Check Details button and then the Test Settings button which will give you more detail as to what the cause is.

The possible causes are:

1. Problem: There is no FTP Server running on the server.

Solution: On MacOSX, open the Sharing Control Panel and make sure that the FTP Access checkbox is ticked.

On Windows, make sure that the FTP Server program is running (Start > Programs > TYPSoft FTP Server > TYPSoft FTP Server). There should be a small blue icon with an “F” in the task bar or System Tray at bottom right of screen, near the time.

2. Problem: The IP Address of the server has been changed.

  Solution: Open Special > ImagePro Control and click Network Setup button, delete the IP Address, and then click the Query Server button. After a second or two, the IP Address of the server will appear in the IP Address field.

3. Problem: The FTP Root Directory in the Network Setup is incorrect.

  Solution: On MacOSX, as long as your Genie folder on the server is still inside the Applications folder, then this should be /Applications/Genie/Images/

On Windows, the FTP Root Directory should be just a forward slash (/)

4. Problem: The login name and/or password is incorrect.

  Solution: On MacOSX, the Login Name is the “shortname” of the actual login account of the server computer. This name can be seen by opening the Accounts Control Panel in the System Preferences. It is not your Genie user name and password.

On Windows, the Login Name and Password is the name and password which you set up in the TypSoft FTP program. It is not your Genie user name, nor is it the login name of the actual computer.

5. Problem (Windows Only): The TYPSoft FTP Settings are incorrect.

 Solution: Be sure the options in Setup > Users in the TYPSoft FTP Server program on the server are as specified in FTP Server Installation.

If you still can’t make a connection to the Server check the following:

1. Check the front window of the TYPSoft FTP server to see if there are any error messages. Perhaps another application or process is already using Port 21.

2. Have you recently installed or switched on a firewall? If so, you may need to make an exception for Port 21.

3. Delete and recreate the User in the TypSoft FTP server.

Note: Everyone on the network can use the same login name and password as long as you allow more than one user for the account, in the setup.

There are no other causes for a failed connection, so if you are still getting this error message, go back to the beginning and double-check your settings again.